Cubamax Travel functions from Florida to provide travel and shipping services which specialize in Cuba-related services. Cubamax Travel began operations in 2001 from its headquarters in Hialeah Florida before establishing additional offices throughout the United States in Florida Kentucky and Texas.

Company Overview

Cubamax Travel offers a range of services aimed at facilitating travel and shipments between the United States and Cuba. Their offerings include:

• Travel Services: Airline ticket reservations combine with hotel bookings and car rentals and visa assistance services.
• Shipping Services: The company provides package delivery services for food items along with clothing and medicines and basic necessities to Cuba.
• Financial Services: Processing of family remittances.
• Cultural and Institutional Support: Organization of cultural, artistic, scientific, and academic visits to Cuba. 

The company’s mission exists to build stronger family bonds and cultural connections between Cuban immigrants in the U.S. and their Cuban relatives. The company delivers complete travel and goods delivery solutions for people visiting and sending items to the island.

Digital Platforms and Accessibility

Cubamax has embraced digital solutions to enhance user experience:

• Mobile Application: Users can access the app through Android and iOS platforms to schedule services and monitor shipments and account management.
• Online Shopping: Customers access the website to choose products for delivery to Cuba while selecting their preferred provinces and municipalities for delivery targets. 

Customer Feedback and Reputation

Customer reviews for Cubamax Travel are mixed, with some clients expressing satisfaction and others highlighting concerns:

• Positive Aspects:
  • Affordable shipping rates compared to competitors.
  • The company provides multiple services to fulfill diverse customer requirements.
• Areas of Concern:
  • Reports of delayed deliveries and unresponsive customer service.
  • Instances of damaged goods upon arrival.
  • Difficulties in obtaining refunds or updates on shipments.

Cubamax Travel lacks accreditation from the Better Business Bureau and holds an “F” rating because customers have filed multiple unresolved complaints and the company does not respond to customer issues.

Conclusion

Through its diverse service offerings Cubamax Travel acts as the essential connection between Cuban-Americans who want to visit their homeland. The company delivers essential services at competitive prices yet customers need to understand the reported difficulties with customer service and delivery reliability. Users should perform extensive research and review recent customer feedback before making a decision to work with Cubamax Travel.